Summary: A customer relations professional with 10 years experience, currently employed with Capita Process Management Services (CAPITA). I am a great team player with an ability to handle challenging situations competently. Promoted to Operation Magager from an associate in a span of 6 years. Capita: As an operations manager my main responsibilities include driving operations and planning of all teams ensuring that they continuously deliver on quality, speed and accuracy within the agreed upon KPI and SLA frameworks; Ensuring the achievement of the financial targets for the cost centre; Evaluating, review facilitate and implement process improvement initiatives and projects; Wipro: As a Team Leader, my key responsibilities are leading & motivating a team of 20-25 agents, meeting the SLAs, effectively implementing change management, mentoring, coaching, managing continuous process improvements, planning & stakeholder management.
Past: Sr Manager Operations at Capita Team Leader- UHG at Wipro BPO
Education: Kendriya Vidyalaya Management
Experience: Capita (Public Company; CPI; Outsourcing/Offshoring industry): Manager-Operations, (February 2006-Present) As an operations manager iam managing the below mentioned responsibilities: Conduct resource planning in line with complexity of processes; Review , maintain and update production planning and staffing; Evaluate, review facilitate and implement process improvement initiat...
Interests: career opportunities, consulting offers, job inquiries
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