Locality: Boston, United States
Job: Senior Consultant
Organizations: Boston World Partnerships, Incunation, Hult Alumnus
Education: Hult International Business School (Business Administration, MBA), University of Delhi (Political Science)
Experience: (Senior Consultant), Vertex India, (Associate Vice President)
Haves: Expertise and advisory services in outsourcing/ offshoring, process optimization and re-engineering, operations management including turnaround operations, profit and loss management, training and development, relationship management and innovation management.
Interests: Music, Fashion, Movies, Science and Technology, Sports especially cricket and formula 1 racing.
Locality: New Delhi Area, India
Summary: Visionary executive leader with more than a decade of expertise in strategy setting and execution, operations and financial management and turnaround operations having worked for some of the top Fortune 500 and FTSE 30 clients. Subject matter expert in the outsourcing domain (customer contact center operations) with proficiency in team building, policy and procedure development, problem resolution and risk management using innovative and prudent solutions. Customer focus- driven leader, able to develop and manage complex relationships and work environments, fueling greater customer satisfaction and fewer conflicts using superior management skills. Additional core competencies include: 1) Innovation Management 2) Continuous Process Improvement 3) Training and Development 4) Process Optimization 5) Program Management 6) Relationship Management
Current: Senior Assistant Vice President- Credit & Operations at Centrica Partner Consultant at StreetSmart Call Centre Connector and Strategy Sessions Member at Boston World Partnerships see less...
Past: Senior Consultant at Solutions Insights Consultant at BAE Systems Associate Vice President- Operations at Vertex Data Science Partner at Daimoku Technology Partners Process Delivery Head at MphasiS BPO, an EDS company Team Leader- Operations at Convergys Process Associate at GE Capital International Services see less... 4 more...
Education: Hult International Business School Strategy, International Negotiations, Innovation Management, Finance and Marketing (2008-2009) - Elected "Student of the Year" by the school administration - Placed on the 'Dean's List'
Delhi University International Relations, Comparative Government and Politics, Political Theory etc. (1996-1999)
Skills: Consulting; Strategy Formulation & Execution; Team and Corporate Level Culture Definition, Creation and Sustenance; Process Reengineering; Operations Management; Turnaround Operations; Profit and Loss Management; Continuous Process Improvement; Organizational Development; Client & Vendor Management; Program Management; Quality Improvement; Cost Avoidance; Training & Development; Employee Engagement and Retention; Process & Procedure Development; DMAIC; Innovation Management; BPO
Experience: Centrica (Public Company; CNA; Utilities industry): Senior Assistant Vice President- Credit & Operations, (June 2010-Present)
StreetSmart Call Centre (Privately Held; Outsourcing/Offshoring industry): Partner Consultant, (February 2010-Present) StreetSmart Call Centre is a firm that is dedicated to serving the call centre industry by providing br...
Interests: Technology with special emphasis on new & emerging technologies & nano technology; Genetic engineering; F1 racing; Cricket; World travel; Cultures; Religions; Pyschology & its various manifestations; Cinema; Music; Financial markets
Interests: career opportunities, consulting offers, new ventures, expertise requests, business deals, reference requests, getting back in touch
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