Locality: Mumbai Area, India
Summary: -Profitability analysis & negative customer valuations. -Pricing and Profit Optimization -Overlook & audit Internal & External MIS -Determine call volume trends and manage staffing, and strategize forecast. -Provide detailed analysis of business trends and purpose and implementation solutions to improve financial targets and increase top-line value -Partner vendors to optimise business needs -Sustain vendor partnerships keeping both vendor & organisations objective/goals in mind.
Past: Senior Manager at Kotak Mahindra Bank Manager - Customer Service at Kotak Securities Deputy Manager - Workforce & MIS at Wipro BPO see less...
Education: University of Mumbai (1998-2001)
St. Marys High School (1989-1995)
Symbiosis institute of Management Studies Finance (2009-)
Industry: Financial Services
Skills: Workforce Management (eWFM). Revenue Analysis.MIS. FTE Resource Planning. Vendor Manager/Partner Services
Experience: Kotak Mahindra Bank (Public Company; Banking industry): Chief Manager, (April 2010-Present) Process Management, MIS, PnL & Cost Effectiveness.
Kotak Mahindra Bank (Public Company; Banking industry): Senior Manager, (April 2009-March 2010) Process Management, MIS, PnL & Cost Effectiveness.
Kotak Securities (Privately Held; Capital Mar...
Interests: job inquiries, expertise requests, business deals, reference requests, getting back in touch
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