Locality: Kolkata Area, India
Summary: I have spent the last 8 years working in the Customer Service Industry. I have significance experience and exposure in Training & Development and customer management. As a senior professional, I have had the pleasure of working with a variety of customers across almost all Geos, often at their sites, adhering to whichever rules and stewardships they employ for the duration of the secondment. Communication & Behavioral Training is my passion. So i look forward to a more rewarding career in the same field.
Current: Consultant - Training at Wipro Technologies
Past: Consultant Communication Skill Development at Wipro Technologies Training (Communication) Account Manager at Wipro BPO Sr. Trainer (Communication & Soft-Skills Trainer) at Wipro BPO Voice and Performance Coach at Accenture Senior Customer Service Representative at HSBC Customer Service Associate at Impex see less... 3 more...
Education: Trade wings Airlines, Travel & Tourism (2000-2001) Airlines Booking ( Gallileo, Amedeus & Sabre), Ticketing , International Fare calculation.
Scottish Church Missionary College Political Science (1997-2000)
Bethune College Arts (1995-1997)
De Nobili School , Dhanbad
Industry: Information Technology and Services
Skills: Training & Facilitation (Soft Skills & Customer Service).Account Management, People Management, Consultancy, Content & Script Writing, Training Need Analysis.
Experience: Wipro Technologies (Public Company; WIT; Information Technology and Services industry): Consultant - Training, (June 2008-Present) I am currently working as Business Analyst/Consultant. My responsibilities include: - Training -Requirement Gathering -Staffing Fulfilment -Creating ERD and other design documents, -creating process workflows and creating functional specification ...
Interests: Communication & Soft skills Training , Customer service, Client engagement, Content Writing.
Interests: career opportunities, new ventures, job inquiries, expertise requests, business deals, getting back in touch
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West Bengal University of Technology BF-142, Saltlake, Sector-1 Kolkata-700064, West Bengal: Election of Members of Authorities/Bodies of WBUT
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Amul - The Taste of India. ... Sr. No. Name of Student % Obtained: Principal: Name of School: Town: 1 R.Akhil R.Akhil
Mohua: 1971: Sushanta Guin: Simayan: 1973: Gobinda Chandra Roy: Matrika: 1876: Tarun Bhattacharya/Chandra shekher Gupta: Poura Dishari: 1979: Basanta Pal: Bhorer Tara