Navanit Narayan

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Navanit Narayan
Navanit Narayan

Locality: Mumbai Area, India
Summary: Navanit joined Idea Cellular as Chief Service Delivery Officer. He has solid experience in the service industry, business mgmt, Mktg, ops and strategy. As part of the Exec Ctte, he is resp for setting the service strategy for Idea across all 22 service areas servicing over 66M customers. Prior to joining Idea, he used to lead the Global N/W Soln Center at NSN. He was responsible for setting up this critical servicing platform for NSN providing remote network mgmt services from India and Europe. Prior to joining Nokia, he worked in the ITES/BPO industry, 1st with Wipro BPO as VP-Ops handling some fin. svcs clients (US, UK, Canada, ANZ markets) and later as COO at Epicenter Tech. where he was involved in establishing one of the largest collections company in India. After returning from his studies in the US, Navanit started his career at Tata Steel where he worked for 12 yrs across multiple functions and held challenging assignments. He started his career in the Indl Engg function and was one of the founding members of the TQM group having led the company to impl ISO 9000 and JRD-QV (Malcolm Baldridge Award equivalent). He worked with the MD as his exec asst helping him to steer the orgn thru' challenging times. He worked along with consultants from Arthur D Little and McKinsey to set the strategy for the orgn and implemented some key projects during his tenure. After 12 years at the Tatas, he joined Mercer HR Cons as the Director & Office Head looking after the western India/Mid-East market. Navanit has a strong and well rounded technical and commercial background. He holds a MS from Northwestern University, USA and MBA from XLRI, Jamshedpur and B Sc Engg from Birla Inst of Tech, Mesra. He was also selected as a British Chevening scholar and attended the Leadership program at Leeds Business School where he also worked with Rover Motors on a 5 week project. Navanit has a mutli-cultural, multi-industry experience having worked with MNC and Indian companies.
Past: Director at Nokia Siemens Networks COO at Epicenter Technologies COO at Epicenter Technologies Pvt Ltd Vice President Operations at Wipro BPO Director & Office Head at Mercer Consulting Divisional Manager Coke Plant at Tata Steel see less... 3 more...
Education:  XLRI Jamshedpur Marketing & Finance (1990-1993) 
 Northwestern University Industrial Engg & Management Sicences (1986-1987) 
 Birla Institute of Technology Mechanical (1982-1986) 
 Birla Institute of Technology Mechanical Engg (1982-1986) 
 St Michaels High School, Patna  &nb...
Industry: Telecommunications
Skills: Business Management, Operations, Strategy, Business Development Global service operations Global launch of remote network management Business transformation P&L responsibility for over a decade Telecom, ITES/BPO, Manufacturing
Experience: Idea Cellular Limited (Public Company; Telecommunications industry): Chief Service Delivery Officer,  (January 2008-Present) Idea has over 66 million customers with revenues of USD 2.25 Billion. Responsible for the entire Service Delivery fucntion incl over 6500 seat Call center, establishing 2300 service centers across 1600 towns in last 2 years, implementation of Oracle Siebl...
Interests: career opportunities, consulting offers, new ventures, expertise requests, business deals, reference requests, getting back in touch

References for Navanit Narayan

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Avaya GlobalConnect - Customer Responsiveness Awards

Date: 29 September, 2005 Time: 1900 hours Venue: ITC Grand Central Sheraton ... Navanit Narayan COO Epicenter

!DEA - An !dea can change your life...

Speaking on the occasion, Mr. Navanit Narayan, Chief Service Delivery Officer, IDEA Cellular Ltd said, “This award is a recognition of our commitment to ...

www.myiris.com

Speaking about the partnership, Navanit Narayan, chief service delivery officer, Idea Cellular, said, ``Customer satisfaction and convenience is critical to business ...

!DEA - An !dea can change your life...

Mr. Navanit Narayan, Chief Service Delivery Officer Mr. Vinay K. Razdan, Chief Human Resource Officer Mr. Rajat K. Mukarji, Chief Corporate Affairs Officer

Firstsource signs Rs 145 cr deal with Idea Cellular

We believe our customers will benefit from their service capabilities” said Navanit Narayan, Chief Service Delivery Officer, Idea Cellular. Chandra Iyer, EVP & Head Asia Business ...

IDEA Cellular recognized as the ‘Most Customer Responsive ...

Speaking on the occasion, Mr. Navanit Narayan, Chief Service Delivery Officer, IDEA Cellular Ltd said, “This award is a recognition of our commitment to institutionalizing the ...