Praveen Guddeti

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Praveen Guddeti
Praveen Guddeti

Locality: Hyderabad Area, India
Summary: Summary: > Solid 6 years of work experience in various environments such as Customer Support and Technical Support via chats, email and voice. Work Force Management, Client Relation Ship Management, Transition Management, Internal Recruitment, Application Management and Support. > Excellent Presentation, People Management, Communication, Analytical and problem solving skills. > Performance Management and appraisals, Attrition Controlling, Counseling activities, Strong Leadership and Decision making skills, Handling SLAs. > Highly competent in analyzing business requirements and translating them into application specifications. > Effective negotiation skills and proven interpersonal communication skills. > Application analysis experience in a multi-tier environment (particularly using Windows and/or web). > Strong and proven project planning and management skills. > Experience in Application Support, Analysis and Management for Business Operations in a growing, fast paced environment. > Process Mapping, developing Standard Operational Procedures and Training documentation. > Strong focus on quality control and ability to build teams globally. > Ability to handle multiple projects with stringent deadlines. > Excellent knowledge of operational processes, procedures, communication, (written and verbal), conceptual and analytical skills, people & client management skills, project & time management skills. > Skilled at quickly adapting to new areas of work, determining creative and alternative approaches, and driving approaches to completion. > Enthusiastic worker willing to travel, as necessary, to get the job done. > Strong leadership abilities. Willing to lead projects that require immediate action/direction. > Vision/goal-oriented. Sees the big picture and strives to obtain the end result.
Current: Client Support Lead at AT&T GBS INDIA Pvt Ltd
Past: Team Leader - Application Support at Magna Infotech Work Force Analyst at Satyam BPO Associate Customer Care at Ivy Comptech Contact Center Executive at Webhelp Global Services see less... 1 more...
Education:  Rajasthan Vidyapeeth Commerce (2003-2007) 
 vishwa bharathi gadwal   

Industry: Information Technology and Services
Experience: AT&T GBS INDIA Pvt Ltd (Public Company; T; Information Technology and Services industry): Client Support Lead,  (March 2010-Present) Provide Level 1, 2 or 3 Client Care functional and technical support for our clients business applications in a large-scale highly networked environment. Exercise independent judgment in monitoring systems and applications. Troubleshooting p...
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

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