Rahul Birkett

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Rahul Birkett
Rahul Birkett

Locality: Mumbai Area, India
Summary: Working in Ultimatix Finance team provides its technical team members and opportunity to work in a wide plethora of Oracle application based tools. Enhancement requests from users are analyzed by the Business Analyst (BA) team, post approval from functional owner and post development UAT is also organized by the same group. BA team also takes care of user communication for CRs deployed. Customer complaints and issues (tickets) are registered and resolved through Global Help Desk (GHD) tool. The awareness tickets are resolved by the L1 team and to the tickets which are not resolved are escalated to the L2 pool. If the issue requires code change in the system, an enhancement request/Bugfix is raised. Root Cause Analysis (RCA) for the tickets is done by development team and necessary actions are taken up through process improvement CRs to ensure high customer satisfaction.
Current: Assistant System Engineer at Tata Consultancy Services Assistant System Engineer at Tata Consultancy Services
Education:  National Institute of Technology, Srinagar Electronics & Communication (2000-2009) 

Industry: Information Technology and Services
Skills: Financial Management
Experience: Tata Consultancy Services (Public Company; Information Technology and Services industry): Assistant System Engineer,  (October 2008-Present) Working in TCS Ultimatix Finance team provides its technical team members and opportunity to work in a wide plethora of Oracle application based tools. Enhancement requests from users are analyzed by the Business Analyst (BA) team, post a...
Interests: Aviation, Robotics, Programming
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Rahul Birkett

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