Locality: Hyderabad Area, India
Summary: Worked as "Resource Fulfilment Manager" with Tech Mahindra Limited, formerly called MBT (Mahindra British Telecom), a leading global telecom IT solutions provider in UK from11th Apr 2007 to July 2009. Resource Fulfilment: Overall responsibility to deliver the best fit resources on time in accordance within the proposed SLA in response to all open requirements raised by Business Resource Managers (BRM) of British Telecom Global Services End to End resource fulfillment processes i.e. Receiving, fulfilling, tracking and supporting all the resource requests for respective accounts Coordinating with the Account Manager / Transformation Manager / Delivery Manager of Tech M or Master Vendor (Elan) / Kellys and BRM to explore the possibility of any offshore placements and Work Packaging Continuously improve on service levels offered to customers in terms of Turnaround time for requests & SLA adherence metrics & Customer Satisfaction Responsible for Substitution of current BT contractors with Tech Mahindra resources Resource Planning: Responsible for effective resource planning and management of internal bench resources Resource forecasting and effectively planning to fulfill the requirement Agency Management: Coordinate with agencies - Master Vendor (Elan) and Kellys Services Fulfill resource requests through agencies Manage renewals, agreement of commercials, termination of contracts etc MIS & Administration: Prepare various MIS reports for management on resource fulfillment status, future requirements plan, daily dashboard reporting, Team PMO activities etc Responsible for maintaining, monitoring and tracking list of renewal of contracts
Past: Manager - Business Development at S2Tech Resource Fulfilment Manager at Tech Mahindra Ltd Recruitment Manager at S2Tech Survey Analyst at Market Tools Research India Pvt Ltd Associate - Customer Care at Ivy Comptech see less... 2 more...
Education: Osmania University Human Resources & Computer Systems (2002-2004)
Osmania University Computers (1999-2002)
Industry: Computer Software
Skills: Resource Management, Client Engagement, Customer Facing, Contractor Management, Escalation Management, MIS Management, Revenue Forecast & Negotiations
Experience: Nutech Inc (Privately Held; Information Technology and Services industry): Recruiting Manager, (March 2010-Present) Handling all domestic & US based Requirements from major clients like Infosys, Intelligroup, Keane etc;
S2Tech (Privately Held; Information Technology and Services industry): Manager - Business Development, (September 2009-February 2010)&...
Interests: Dancing, Singing, Anchoring, Acting, Karate, Travelling etc;
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch
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