Locality: Bengaluru Area, India
Summary: Have been in IT industry for last 11 years.. have been setting up contact centers for Inbound/Outbound/Email and Chat Services. Have handle the projects on IVR implementation, CRM and various workflows. Different Sales and Order Management tools for backend and salesforce team. A versatile and self-motivated professional with excellent hands-on experience of 11 years in Telecom and Financial industries in Customer services, Project Management, Business Management. Expert in managing teams with ability to get the work done & increase the productivity of team. Flexible work outlook; adepts well to changed situations and an excellent judge of character. Outstanding managerial, communication, interpersonal, client interaction and analytical skills. Excellent team builder and leader, standard setting demonstrator with go getter attitude. Exposure to working with conceptualise of CRM,Contact centre Inbound IVR with CTI technologies, IVR workflow, and Outbound dialers, Conceptualize the Sales crm and Lead Management system. Subject Matter Expert (SME) in CRM/CTI and Contact Center Technologies/Applications. Specialties Writing Proposals, RFP Study, Feasibility & System Study, Business Analysis, Requirements - Gathering & Analysis, Functional and Technical Design, Software Recommendation, Project Management Skills, MS Project, Software Development Life Cycle, Interaction with Expert Contacts in CTI, Avaya and Envox Professional Services, Good Troubleshooting Expertise Functional/Business related issues, Service Level Agreement (SLA) standards.
Past: Project Manager- IT/ Head Contact centre solutions at Karvy Computershare Pvt Ltd Manager-Contact Center at Tata Communications Ltd ( Erstwhile VSNL ) customer services/network/sales at vsnl Customer Services at Hutchision Max Telecom Ltd see less... 1 more...
Education: ICFAI Marketing (2009-2011) Persuing MBA from ICFAI
Osmania University Commerce (1996-1999)
Skills: Transiation, Migrations, Project Management
Experience: MetLife India Insurance Company Ltd (Insurance industry): Senior Manager-IT Infrastructure, (January 2010-Present) IT Infrastructure
Karvy Computershare Pvt Ltd (Financial Services industry): Project Manager- IT/ Head Contact centre solutions, (January 2008-January 2010) Head -Contact Center Solutions and Project Manager. Setting up Contact Center, ...
Interests: Project Management
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch
231 days ago by Sanjay Bhandekar : Hi Friends, I have come to Bangalore around 4 months back and people here are real good in terms of their behaviour or their approach
sanjay bhandekar: csc bsnl ghaziabad: sessanta: vredestein tyres: Above Inc: detail of max new york life insurance customer from distt.chamba (h.p.)? detail of accont no. of 702376153 of max ...
Sakil Vhora Assistant Strategic Sourcing Executive at Confidential (CMMi-Level 5 IT services software company) Rajeev S Paweria Founder and CEO at infoBizz Consultants Sanjay Bhandekar ...
mohammed ameenuddin Sr. Legal Manager at Vision Consultants Sanjay Bhandekar Project Manager at KCPL sultan shaik Asst. Manager - Retail at SBI General Insurance Company Ltd Parul Shah ...
Sanjay Bhandekar: Jalgaon -2: Vijay Chaudhari: Parbhani - 1: Ahmed Siddiqui: Nashik-1: Zakir Shaikh: Nandurbar-1: Shaikh Md Hasan Pinjari: Nandurbar-2: Bharat Rajput