Locality: Mumbai Area, India
Summary: Above 5 years of substantial experience in the Customer Service Industry, during which I have excelled in meeting and exceeding Customer Expectations through my focus, vision and leadership skills. Accustomed to working in fast paced environment with the ability to think quickly and successfully handle difficult clients and stressful situations. Excellent interpersonal skills, ability to work well with others in both, supervisory and support staff roles.
Current: Project Manager at IBH Process Solutions
Past: Executive at Hutchison Essar Pvt. Ltd Customer Service Executive at Intelenet Global Services, Ltd
Education: St. Xaviers
University of Mumbai English Literature
Skills: Client Management, Customer Service, Project Management
Experience: IBH Process Solutions (Privately Held; Outsourcing/Offshoring industry): Project Manager, (September 2006-Present) Monitoring delivery of the client requirements in terms of SLA's (Service Level Agreement) and ensuring that the client is satisfied. Along with ensuring that the client concerns, problems and needs are addressed. Analyzing the process performance and design. Dev...
Interests: career opportunities, job inquiries, reference requests, getting back in touch
1 : 8218 : narpinder singh : village - dyalpur chhanna, civil courts, malerkotla (punjab) 8/11/2010 : p.o. - amargarh, tehsil - malerkotla, distt. sangrur (punjab)