Locality: Shiliguri Area, India
Summary: A competent professional with 9 years of experience in the areas of Customer Relationship Management and Systems Support. Currently working with Reliance Communications Ltd., as Customer Service Delivery Head for entire North Bengal and Sikkim. Currently Taking care of CDMA and GSM operations for two telecom clusters-Proficient in managing & leading teams for running successful operations & experience of implementing procedures and service standards for business excellence. Resourceful at maintaining business relationship with individual & corporate clients to achieve repeat / referral business along with quality product and service norms. Possess excellent interpersonal, communication and analytical skills with proven abilities in Total Quality Mangement,Service delivery, Customer lifecycle management and Revenue assurance.
Current: Enterprise Business Unit-Service at Idea Cellular Ltd
Past: Cluster Customer Operations Service Head at Reliance Communications Centre Manager Operations/Training at PIE Pvt Ltd Senior Systems Executive at BNK e Solutions IT Solutions specialist at Cognizant Technology Solutions see less... 1 more...
Education: Indian Institute of Technology, Kharagpur Information Technology (2000-)
Visva Bharati Applied Chemistry (1999-)
Visva Bharati Chemical Sciences (1997-) 12th from Denobili School, Dhanbad in 1993. 10th
Experience: Idea Cellular Ltd (Public Company; Telecommunications industry): Enterprise Business Unit-Service, (October 2009-Present)
Reliance Communications (Public Company; 10,001 or more employees; RCOM; Telecommunications industry): Cluster Customer Operations Service Head, (September 2003-October 2009) Handled operations in two diverse circles of the compan...
Interests: Please contact at firstname.lastname@example.org
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch
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