Shiraz Aman

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Shiraz Aman
Shiraz Aman

Locality: Bengaluru Area, India
Summary: Shiraz has 6+years of experience in Service Operations; He is at an intermediate/expert level in managing/motivating and leading a team with excellent relationship management and proven skills of mentoring with focused approach towards Service Delivery. Shiraz is a Technical Lead in Infrastructure Management & Tech Support practice at Mindtree Ltd .He has managed their client VMwares Technical support team operations for APJ region. Assignment of Service request upon skill set and availability matrix, Escalation Management, Workforce Management, Maintaining and sustaining the agreed SLA matrix were the key features in his engagement with the client. Prior to Mindtree, his stint with Ocwen Technology Exchange as Shift lead for their Internal Technical Helpdesk managing and supporting various applications, servers and network spread across the globe. Transition, Mentoring, Quality and Operations Management were the key takeaways in this engagement. He possesses endearing communication skills and the attitude to match it. Mentored and coached team members towards building a definitive career for themselves outlining his role as an excellent team player. In addition to his expertise in Service Operations, He has hands on experience on Windows Administration, Active Directory,Quest AD and Exchange Migration and VMware Technology. Shiraz is ITIL certified and holds a certification in Management Training Program for Team Leaders He holds an MBA in Business Management & Bachelors in Engineering, specializing in Industrial Engineering & Management.
Current: Technical Lead - IMS at MindTree Ltd
Past: Project (Vmware Technical Support) - Work Force Management at VMware Support Shift lead at Ocwen Financial Solutions Technical Support Engineer at HEWLETT PACKARDS GLOBAL DELIVERY INDIA CENTRE see less...
Education:  Institute of Management Technology, Ghaziabad Business Management (2008-2010) 
 B. M. S. College of Engineering Industrial Engineering & Management (2000-2004) 
 B P Indian High School  (1985-1997) 

Industry: Information Technology and Services
Skills: Leadership,Recruitment,Training/Mentoring,Escalation Management,Work Force Management,Transition & Quality.
Experience: MindTree Ltd (Information Technology and Services industry): Technical Lead - IMS,  (April 2007-Present) 
VMware Support (Information Technology and Services industry): Project (Vmware Technical Support) - Work Force Management,  (April 2007-September 2009) Tools and Technologies Oracle Siebel CRM; AVAYA CMS; MS-Office; WebEx. Crystal Reports. Role and...
Interests: job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Shiraz Aman

Web Results

Grover Vineyards ::

... Cabernet Shiraz red wine, Viognier white wine, Sauvignon Blanc white wine and Shiraz rosé. The wine are priced between Rs. 220 to Rs. 560. According to Mr. Aman Dhall ...

Grover Vineyards ::

Profile Of Mr. Aman Dhall; Profile Of Mr. Kapil Grover; Profile Of Mr. Karan Grover ... Our Shiraz Rosé is raspberry pink in colour with shades of orange. It has delicate ...

Hospitality Biz India :: Aspri Spirits brings Nederburg wines ...

Shiraz is ruby red in colour and has been matured in wood for a period 18 months; it ... chain of pilgrim motels » DLF enters into an agreement to acquire stake in Aman ...

Digvijay lifts Chandigarh Open

Digvijay Singh (290), 2. Harmeet Kahlon (295), 3. Shiraz Kalra (297), 4. Anitya Chand (301), 5. Manav Dass (302), 6. Aman Behl, Shiv Kapoor and Vinod Kumar (307), 7.

Cheap Sony Ericsson K770 sales India | Sony Ericsson K770 ...

| Gadgets Guru Sells only New Products with bill ... SHIRAZ ... AMAN

Welcome to Indian Fantasy Cricket | Indian Fantasy League ...

aman kansal km shanmugam nazir raja shiraz mustafa Arnab Chatterjee Heena khan Ravinder Singh VAIBHAV MISHRA A Gupta iqrar ahmed satishkumar singh Jitender Malik

Harmeet, Digvijay in last 16

... Kahlon bt Amandeep Bhaika (13th hole); Alamgir Grewal lost to Shiv Kapoor (9th hole); HS Kang bt Vaqas Ahmed (18th hole); Aman Behl bt Jaiveer Singh (20th hole); Shiraz ...

Hospitality Biz India :: Two Oceans by Aspri Spirits

Two Oceans Shiraz has aromas of berries and spices, a lively ruby, medium bodied wine ... chain of pilgrim motels » DLF enters into an agreement to acquire stake in Aman ...

'Aashayein' essentially a pack of love songs | Hollywood News ...

... Music Directors: Pritam Chakroborty, Salim Merchant, Sulaiman Merchant and Shiraz ... Who will be the new-age Zeenat Aman?

Resort - New Delhi

Hotel Clarks Shiraz in Agra,Clarks Shiraz Hotel in Agra,Luxury Clarks Shiraz Hotel in ... Aman New Delhi is a beautiful city-based resort offering guests the perfect location ...

Grover Vineyards ::

Profile Of Mr. Aman Dhall; Profile Of Mr. Kapil Grover; Profile Of Mr. Karan Grover ... Our Shiraz has intense aromas of black current and raspberry with a hint of spiciness.